Refund policy

Damaged/Faulty

The buyer is required to inspect the goods immediately upon receiving the order. If item/s are faulty or damaged the buyer must notify Bow&Bo within 10 days of receiving the order. Email returns@bowandbo.com You will be asked to return the item/s with original tags intact for inspection and should we agree a refund will be offered.

Unwanted

Bow&Bo accepts unwanted goods back within 14 days of receiving the items **provided they are unworn, undamaged and with the original tags intact.

The buyer is responsible to return any unwanted item/s via a tracked delivery method of your choice at your cost. The delivery will remain the buyers responsibility until it is received by our warehouse. Bow&Bo cannot refund missing mail without proof of postage.

Within your order will be our returns/exchange form, please complete in full (including your order number) and send with your unwanted item/s. Your return/exchange must be received at our warehouse within 14 days of receipt of delivery.

Refunds will be made using the same payment method used to purchase the item/s.

Returns address:

BOW&BO
Unit 55-62
Oakhill Trading Estate
Devonshire Road
Worsley
Manchester
M28 3PT

Cancel

If the order has not yet been dispatched by law the buyer has the right to cancel any orders placed within 7 working days for a refund less delivery costs. If the order has been dispatched it will be processed as a return. Please follow above returns policy.

You will receive an email confirming that your refund/exchange has been processed.

*Please note unfortunately we cannot refund missing mail without proof of postage.